1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2 Please note that some products are not eligible for a return if the product is “No longer needed”
3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
4. You will always find the relevant terms on the product page (Return Policy tab).
VALID REASONS TO RETURN AN ITEM
1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation/ specification different on website) / incomplete (missing parts)
3. The size of a product does not fit ( Size Mismatch )
REASON THAT WON’T BE CONSIDERED AS VALID
1. You no longer have a use for the product
2. You have changed your mind about the purchase ( After order has been placed to the customer )
TERMS & CONDITIONS TO RETURN A PRODUCT
1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn .
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of JeansFellow packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box .
ISSUANCE OF REFUNDS
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are 7 working days